Shipping Policy for David Stern Jewelers and Affiliate Stores

Last Updated: January 5, 2025

At David Stern Jewelers and our affiliated stores, we understand that receiving your fine jewelry purchase safely and securely is of utmost importance. We have established comprehensive shipping procedures to ensure your valuable items reach you in perfect condition while providing you with peace of mind throughout the delivery process.

As a premium service to our valued customers, we are pleased to offer complimentary Two-Day delivery on all orders exceeding $5,000. This service demonstrates our commitment to exceptional customer care and ensures you receive your precious purchases promptly. For orders under $5,000, shipping fees will apply based on the delivery method selected and the destination address.

Security is paramount in our shipping process. Every shipment we send is fully insured for the complete value of your purchase, protecting your investment from point of origin to final delivery. To further enhance security, all deliveries require an adult signature upon receipt. We cannot and will not waive this requirement under any circumstances, as it is essential for maintaining the chain of custody for your valuable items.

We take pride in providing additional value to our customers, which is why we include a complimentary professional jewelry appraisal with all purchases over $3,000. This appraisal document is suitable for insurance purposes and provides a detailed description and valuation of your item, giving you the documentation needed to properly insure your new purchase.

For your convenience, overnight delivery is available for all in-stock items upon request. If you need your jewelry quickly for a special occasion or event, please inform our staff when placing your order, and we will make the necessary arrangements to expedite your delivery. Additional fees may apply for overnight shipping services.

Custom jewelry orders receive special handling due to their unique nature. These pieces represent both significant value and personal investment, which is why we primarily arrange hand delivery for all custom pieces. Should circumstances require shipping of a custom piece, we will only proceed after receiving properly signed documentation authorizing the shipment. This extra step ensures both parties have agreed to the shipping arrangement and understand the terms of delivery.

All standard shipments are processed through our trusted shipping partner, JM Ship, a division of Jewelers Mutual Insurance, and are delivered via FedEx. This partnership allows us to provide you with reliable, secure, and fully insured shipping services through one of the nation’s most respected jewelry insurance providers. Our relationship with Jewelers Mutual Insurance ensures that your valuable purchases are protected by industry-leading security measures throughout the shipping process.

We maintain clear communication throughout the shipping process, providing tracking information as soon as your order ships. You can expect email notifications at key points during transit, allowing you to monitor your package’s progress and prepare for its arrival. Remember that an adult must be present to sign for the delivery, so please consider this when selecting your delivery address.

For orders being shipped to alternative addresses or international destinations, additional verification may be required to ensure the security of the transaction. Our staff will work with you to verify all shipping details and ensure proper documentation is in place before processing these special shipping requests.

During peak seasons and holidays, we recommend placing orders well in advance to ensure timely delivery. While we strive to maintain our standard shipping timeframes throughout the year, certain periods may experience higher volume and potential delays. We will always communicate any anticipated delays or shipping concerns proactively.

If you have specific shipping requirements or need to make special arrangements, please don’t hesitate to contact our shipping department. We understand that each customer’s situation is unique, and we are committed to finding shipping solutions that meet your needs while maintaining our high security standards.

For any questions regarding our shipping policies or to discuss specific shipping arrangements, please contact us directly at 561-994-3330. Our knowledgeable staff is available during business hours to address your concerns and provide detailed information about shipping options for your particular order.