Return Policy and Exchanges
David Stern Jewelers wants to your online buying experience to be as easy and enjoyable as possible. To ensure you’re happy with your purchase, David Stern Jewelers offers a full money back guarantee on all in-stock items that are not customized or altered. In the event you are not satisfied with your purchase simply call us at 561-994-3330, we will provide you with a RMA number, send it back to us in it’s original unworn condition for an exchange or refund. All returned products to David Stern Jewelers must arrive within 14 days of initial purchase. In the event that you requested a later delivery date, your exchange/return period will begin from specified date. Items returned for a refund or exchange after 14 days will not be accepted and will be resent to you at the customers expense. If your item is a special order, please see our special orders section regarding returns.
Returns on Special Orders
Special orders can not be fully returned for a money back refund, however in most cases David Stern Jewelers can exchange or issued as a store or online credit for future purchases. Deposits are non-refundable.David Stern Jewelers will work with our clients on a one to one basis to provide the best solution for exchanging special orders.